TY - JOUR
T1 - User experience evaluation method based on online product reviews
AU - Cheng, Fangmin
AU - Yu, Suihuai
AU - Qin, Shengfeng
AU - Chu, Jianjie
AU - Chen, Jian
N1 - Funding information: This work was supported by the National Key Research and Development Program of China under Grant No. 2017YFB1104205; and the 111 Project under Grant No. B13044.
PY - 2021/8/11
Y1 - 2021/8/11
N2 - Evaluating the quality of the user experience (UX) of existing products is important for new product development. Conventional UX evaluation methods, such as questionnaire, have the disadvantages of the great subjective influence of investigators and limited number of participants. Meanwhile, online product reviews on e-commerce platforms express user evaluations of product UX. Because the reviews objectively reflect the user opinions and contain a large amount of data, they have potential as an information source for UX evaluation. In this context, this study explores how to evaluate product UX through using online product reviews. A pilot study is conducted to define the key elements of a review. Then, a systematic method of product UX evaluation based on reviews is proposed. The method includes three parts: extraction of key elements, integration of key elements, and quantitative evaluation based on rough number. The effectiveness of the proposed method is demonstrated by a case study using reviews of a wireless vacuum cleaner. Based on the proposed method, designers can objectively evaluate the UX quality of existing products and obtain detailed suggestions for product improvement.
AB - Evaluating the quality of the user experience (UX) of existing products is important for new product development. Conventional UX evaluation methods, such as questionnaire, have the disadvantages of the great subjective influence of investigators and limited number of participants. Meanwhile, online product reviews on e-commerce platforms express user evaluations of product UX. Because the reviews objectively reflect the user opinions and contain a large amount of data, they have potential as an information source for UX evaluation. In this context, this study explores how to evaluate product UX through using online product reviews. A pilot study is conducted to define the key elements of a review. Then, a systematic method of product UX evaluation based on reviews is proposed. The method includes three parts: extraction of key elements, integration of key elements, and quantitative evaluation based on rough number. The effectiveness of the proposed method is demonstrated by a case study using reviews of a wireless vacuum cleaner. Based on the proposed method, designers can objectively evaluate the UX quality of existing products and obtain detailed suggestions for product improvement.
KW - Online product reviews
KW - Opinion mining
KW - Product design
KW - UX aspect
KW - User experience (UX) evaluation
UR - http://www.scopus.com/inward/record.url?scp=85113261755&partnerID=8YFLogxK
U2 - 10.3233/jifs-210564
DO - 10.3233/jifs-210564
M3 - Review article
SN - 1064-1246
VL - 41
SP - 1791
EP - 1805
JO - Journal of Intelligent and Fuzzy Systems
JF - Journal of Intelligent and Fuzzy Systems
IS - 1
ER -