Value and sustainability in technology-enabled care services: a case study from north-east England

Suman Bhattacharya, David Wainwright, Jason Whalley*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

21 Downloads (Pure)

Abstract

IMPACT: A critical barrier to the large-scale adoption of technology-enabled care services (TECS) remains a lack of evidence around their business cases that would create sufficient value for the stakeholders involved. Drawing on a case study of telecare service delivery, involving public funding and institutions in north east England, the authors highlight the opportunities that technology provides, as well as a series of challenges that need to be addressed. The findings will be particularly helpful for telecare stakeholders, shaping how services are provided. Technology-enabled care services (TECS) are primarily provided in the UK as a public service, using public funds and national systems of health and care. The delivery of such services, however, is increasingly market orientated and subject to many challenges. The authors draw on the literature and case study evidence, to explore the value propositions and value co-creation within TECS, highlighting the challenges and obstacles, as well as possible ways forward.

Original languageEnglish
Pages (from-to)210-220
Number of pages11
JournalPublic Money and Management
Volume42
Issue number4
Early online date26 Oct 2021
DOIs
Publication statusPublished - 19 May 2022

Fingerprint

Dive into the research topics of 'Value and sustainability in technology-enabled care services: a case study from north-east England'. Together they form a unique fingerprint.

Cite this