Value Realisation, Problem Structuring and Multimethodology in Practice

Despite a multitude of hard and soft OR problem structuring and management methods available, there are relatively few that are specifically orientated to the problem of realising more comprehensive value and benefits from complete digital technology systems projects and implementation. Previous work has developed a multimethodology that bridges the soft and hard OR methodological systems divide-focusing on combining a soft systems methodology (SSM) approach for problem exploration and structuring, learning theories for problem diagnosis, and technology management for designing and implementing solutions. Extension of this work aims to develop this theme further by utilising a multi paradigmatic approach that adds a more holistic definition of digital value comprising: social, economic, cultural and empirical dimensions. These dimensions are essential considerations for digital technology project conception, business core development, and eventual systems design through to implementation. The realising digital value playbook (RDVP) is the first encapsulation of this multi-method approach directed at end users, managers, and commissions of digital systems transformation projects – especially with a focus on public and third sector organisations. Rather than a tool used after a decision is taken to implement new technologies, the RDVP is utilised by stakeholders to identify problems or opportunities, agree objectives, explore potential technology enablers, and develop a plan for realising value prior to investment in, or development of digital technologies. The RDVP will be piloted using live case studies, one a social enterprise and innovative community bakery initiative and the other a roll out of an electronic medical record system at a large NHS hospital Trust. This paper presents our initial findings from the problem definition phases.