Victims' Responses to Apologies: The Effects of Offender Responsibility and Offense Severity

Mark Bennett, Deborah Earwaker

Research output: Contribution to journalArticlepeer-review

68 Citations (Scopus)

Abstract

Because they impose constraints on those who receive them, apologies are seldom rejected (Bennett & Dewberry, in press). It was hypothesized that two variables, degree of offender responsibility and outcome severity, determine whether an apology is rejected. Subjects in Scotland role played the victim of a negative event in which offender responsibility and outcome severity were independently manipulated. The findings provided substantial support for the hypothesis.
Original languageEnglish
Pages (from-to)457-464
JournalJournal of Social Psychology
Volume134
Issue number4
DOIs
Publication statusPublished - Aug 1994
Externally publishedYes

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