TY - JOUR
T1 - Victims' Responses to Apologies
T2 - The Effects of Offender Responsibility and Offense Severity
AU - Bennett, Mark
AU - Earwaker, Deborah
PY - 1994/8
Y1 - 1994/8
N2 - Because they impose constraints on those who receive them, apologies are seldom rejected (Bennett & Dewberry, in press). It was hypothesized that two variables, degree of offender responsibility and outcome severity, determine whether an apology is rejected. Subjects in Scotland role played the victim of a negative event in which offender responsibility and outcome severity were independently manipulated. The findings provided substantial support for the hypothesis.
AB - Because they impose constraints on those who receive them, apologies are seldom rejected (Bennett & Dewberry, in press). It was hypothesized that two variables, degree of offender responsibility and outcome severity, determine whether an apology is rejected. Subjects in Scotland role played the victim of a negative event in which offender responsibility and outcome severity were independently manipulated. The findings provided substantial support for the hypothesis.
UR - https://www.scopus.com/pages/publications/84875116942
U2 - 10.1080/00224545.1994.9712196
DO - 10.1080/00224545.1994.9712196
M3 - Article
SN - 0022-4545
VL - 134
SP - 457
EP - 464
JO - Journal of Social Psychology
JF - Journal of Social Psychology
IS - 4
ER -