What can we learn from "leading" service practitioners about business excellence?

Andrew Robson, Vas Prabhu

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)
6 Downloads (Pure)
Original languageEnglish
Pages (from-to)249-261
JournalManaging Service Quality
Volume11
Issue number4
DOIs
Publication statusPublished - Dec 2001

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