What can we learn from "leading" service practitioners about business excellence?

Andrew Robson, Vas Prabhu

Research output: Contribution to journal › Article › peer-review

10 Citations (Scopus)

19 Downloads (Pure)

Original language	English
Pages (from-to)	249-261
Journal	Managing Service Quality
Volume	11
Issue number	4
DOIs	https://doi.org/10.1108/EUM0000000005610
Publication status	Published - Dec 2001

Keywords

Service industries
excellence

Access to Document

10.1108/EUM0000000005610

What can we learn from leading service practitioners about business excellenceAccepted author manuscript, 507 KB

Cite this

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title = "What can we learn from {"}leading{"} service practitioners about business excellence?",

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