Original language | English |
---|---|
Pages (from-to) | 249-261 |
Journal | Managing Service Quality |
Volume | 11 |
Issue number | 4 |
DOIs | |
Publication status | Published - Dec 2001 |
Keywords
- Service industries
- excellence
Andrew Robson, Vas Prabhu
Research output: Contribution to journal › Article › peer-review
Original language | English |
---|---|
Pages (from-to) | 249-261 |
Journal | Managing Service Quality |
Volume | 11 |
Issue number | 4 |
DOIs | |
Publication status | Published - Dec 2001 |