What can we learn from "leading" service practitioners about business excellence?

Andrew Robson; Vas Prabhu

doi:10.1108/EUM0000000005610

What can we learn from "leading" service practitioners about business excellence?

Andrew Robson, Vas Prabhu

Research output: Contribution to journal › Article › peer-review

10 Citations (Scopus)

18 Downloads (Pure)

Original language	English
Pages (from-to)	249-261
Journal	Managing Service Quality
Volume	11
Issue number	4
DOIs	https://doi.org/10.1108/EUM0000000005610
Publication status	Published - Dec 2001

Keywords

Service industries
excellence

Access to Document

10.1108/EUM0000000005610

What can we learn from leading service practitioners about business excellenceAccepted author manuscript, 507 KB

Cite this

@article{23d381c9a9f84221b0879849271d669d,

title = "What can we learn from {"}leading{"} service practitioners about business excellence?",

keywords = "Service industries, excellence",

author = "Andrew Robson and Vas Prabhu",

year = "2001",

month = dec,

doi = "10.1108/EUM0000000005610",

language = "English",

volume = "11",

pages = "249--261",

journal = "Managing Service Quality",

issn = "0960-4529",