@inproceedings{86934563fed844038661b87b5b70c161,
title = "When the Civic Turn turns Digital: Designing Safe and Secure Refugee Resettlement",
abstract = "Across Europe, refugees are required to engage with the “civic turn” – a process of integrating refugees into the social and cultural aspects of the new land. Over a two-year period, we engaged 89 refugees settling in Sweden, to explore how accelerated and digitalised resettlement processes shape the civic turn. Framed within wider literature on transitioning and everyday insecurities, we show how this “digital turn” exacerbates existing barriers to resettlement experienced by refugees. By critically analysing these barriers, we reveal how the civic turn rests upon a series of everyday social and cultural practices and relations, which are largely ignored in digital service design. We show how this leads to a “vacuum” for our participants. We call on the HCI community to engage with this vacuum and understand resettlement as encompassing multiple digitally-mediated transitional phases of citizenry. We do so by focusing on the digitalisation processes shaping these transitions.",
keywords = "Refugees, resettlement, Everyday security, digital, transition, refugees, everyday security",
author = "{Bjerg Jensen}, Rikke and Lizzie Coles-Kemp and Reem Talhouk",
note = "Funding Information: We would like to thank our participants for taking part. Without their efforts, enthusiasm and energy this work would not have been possible. We would like to thank the anonymous reviewers for their valuable insights and suggestions, and Oliver Bates for his very helpful comments on an earlier draft of this work. Coles-Kemp{\textquoteright}s contribution is funded by EPSRC award EP/N02561X/1 and Talhouk{\textquoteright}s contribution is funded by EPSRC award EP/L016176/1 (Centre for Doctoral Training in Digital Civics). The underlying research data are openly available from Figshare at https://doi.org/10.17637/rh.11537007. Publisher Copyright: {\textcopyright} 2020 Owner/Author. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.",
year = "2020",
month = apr,
day = "21",
doi = "10.1145/3313831.3376245",
language = "English",
isbn = "9781450367080",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "ACM",
pages = "1--14",
booktitle = "CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems",
address = "United States",
}