Why People Participate in the Sharing Economy: An Empirical Investigation of Uber

Zach W. Y. Lee, Tommy K.H. Chan, Makam Balaji, Chong Alain Yee-Loong

Research output: Contribution to journalArticlepeer-review

73 Citations (Scopus)
48 Downloads (Pure)

Abstract

Purpose - This study aimed at examining the effects of inhibiting, motivating, and technological factors on users’ intention to participate in the sharing economy.

Design/methodology/approach - A self-reported online survey was conducted among Uber users in Hong Kong. A total of 295 valid responses were collected. The research model was empirically tested using the structural equation modeling (SEM) technique.

Findings - The results suggested that perceived risks, perceived benefits, trust in the platform, and perceived platform qualities were significant predictors of users’ intention to participate in Uber.

Research implications - This study bridged the research gaps in the sharing economy literature by examining the effects of perceived risks, perceived benefits, and trust in the platform on users’ intention to participate in the sharing economy. Moreover, this study enriched the extended valence framework by incorporating perceived platform qualities into the research model, responding to the calls for the inclusion of technological variables in information systems research.

Practical implications - The findings provided practitioners with insights into enhancing users’ intention to participate in the sharing economy.

Originality/value - This study presented one of the first attempts to systematically examine the effects of inhibiting, motivating and technological factors on users’ intention to participate in the sharing economy.
Original languageEnglish
Pages (from-to)829-850
JournalInternet Research
Volume28
Issue number3
DOIs
Publication statusPublished - 4 Jun 2018

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