Abstract
Against the backdrop of decreased organizational slack in public sector organizations, we investigate the direct and indirect effect of teams on safety behaviour in an Italian acute care hospital. Quantitative and qualitative findings confirm the positive contribution of teams to individuals’ safety behaviour. The study contributes to the limited empirical research on safety behaviour in high-reliability settings as part of a wider conversation about public sector professionals under crisis. The findings can assist managers of public sector hospitals to facilitate conditions for effective team communication in the interest of patient safety, and can, conceivably, be extended to other public sector high-reliability settings.
Original language | English |
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Pages (from-to) | 141-160 |
Number of pages | 20 |
Journal | Public Management Review |
Volume | 22 |
Issue number | 1 |
Early online date | 17 Jul 2019 |
DOIs | |
Publication status | Published - 2 Jan 2020 |
Externally published | Yes |
Keywords
- safety behaviour
- teamwork
- positive organizational behaviour
- psychological capital
- hospitals