Working 9-5?: professional differences in email and boundary management practices

Marta E Cecchinato, Anna L Cox, Jon Bird

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

37 Citations (Scopus)
2 Downloads (Pure)

Abstract

Technology not only brings benefits such as flexible working practices but can also have negative stressful consequences such as increasing email overload and the blurring of work-home boundaries. We report on an exploratory study that extends the current understanding of email usage by investigating how different professions at a university manage work and personal emails using different devices and how this impacts their work-home boundary management. Our findings lead us to identify two user groups: those with permeable boundaries (primarily academics) and those who have more rigid ones (primarily professional services employees) and that there are differences in when, where and how they manage their work and personal emails. In particular we find that some participants use micro-boundary strategies to manage transitions between work and personal life. Based on these novel findings we propose improvements of email software design to facilitate effective email, work-home boundary management, and support micro-boundary practices.
Original languageEnglish
Title of host publicationProceedings of the ACM CHI'15 Conference on Human Factors in Computing Systems
PublisherACM
Pages3989-3998
Number of pages10
ISBN (Print)9781450331456
DOIs
Publication statusPublished - 18 Apr 2015
Externally publishedYes
Event33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015 - Seoul, Korea, Republic of
Duration: 18 Apr 201523 Apr 2015

Conference

Conference33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015
Country/TerritoryKorea, Republic of
CitySeoul
Period18/04/1523/04/15

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