Understanding co-worker relationships in hybrid work: adapting to a post-COVID-19 workplace

  • Aimile (Amie) Van Woudenberg-Swicegood

Abstract

The importance of co-worker relationships is undeniable, given their role in fostering a sense of belonging and facilitating collaboration in successful organisations. However, the widespread adoption of hybrid work, accelerated by the COVID-19 pandemic, has raised questions about its impact on these relationships. To address this gap, this thesis examines how hybrid work impacts co-worker relationships, employing a social constructionist approach in an instrumental case study of an international hospitality firm. It uses template analysis to explore these dynamics by analysing interviews, observations, and documents.

The findings underscore the significant impact of hybrid work on co-worker relationships, revealing a mix of benefits and challenges. While hybrid work presents opportunities for increased connection and resilience in relationships, it also introduces challenges in building new relationships, leading to relational deterioration and the emergence of siloed relationship networks. Moreover, tensions were identified, highlighting the essential role of co-worker relationships in enhancing productivity and well-being, and the importance of the office for these relationships. The shift to hybrid work introduced a tension between short-term productivity goals and the long-term need for high-quality workplace relationships. While remote work offers autonomy and potential benefits for well-being and productivity, it also poses risks in compromising relationship quality, potentially resulting in negative impacts on overall well-being and productivity over time. To illustrate the underlying mechanisms shaping these dynamics, an integrative model of co-worker relationships in hybrid work was developed.

The study contributes to both workplace relationships and virtual work literatures. By emphasising the benefits of co-worker relationships and incorporating them into the integrative model, it enriches our understanding of relational dynamics in hybrid work. Additionally, the exploration of individual agency in the context of hybrid work offers insights into an understudied area of virtual work literature.

In light of these findings, the study presents key implications for practice, underscoring the need for a thoughtful approach to hybrid workplace design. Balancing workplace relationships, autonomy, and performance metrics is essential in creating a structured hybrid work model that supports both individual and organisational success. By addressing these factors collaboratively, organisations can navigate the challenges of hybrid work and create an environment conducive to productivity, well-being, and effective collaboration.
Date of Award3 Sept 2024
Original languageEnglish
Awarding Institution
  • Northumbria University
SupervisorJohn Blenkinsopp (Supervisor)

Keywords

  • relational benefits
  • virtual work
  • relational dynamics
  • individual agency
  • communication

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